Financial Customer Support Analyst

Role Overview

• Manage Help Scout and Accounts Receivable processes from start to finish.
• Execute invoicing processes with extreme precision.
• Handle tense interpersonal situations with tact.
• Partner with Sales and Success teams to handle customer education and support.
• Proactively identify patterns in support tickets to scope issues.

Requirements

• Bachelor’s degree in Business, Finance, or a related field.
• 2+ years of experience in Customer Support, Accounts Receivable, and or Billing.
• Excellent written and verbal communication skills.
• Developed Excel/Google Sheets skills.
• Exposure to NetSuite or QuickBooks
• Resourcefulness and problem-solving skills.

Benefits

• Competitive salaries
• Remote/hybrid environment
• Potential equity compensation for outstanding performance
• Flexible PTO
• Company-wide sponsored lunches
• Company paid disability and life insurance benefits
• Company paid family and medical leave
• Medical, dental, and vision insurance benefits
• Discounted pet insurance
• FSA/DCA and commuter benefits
• 401k
• Complimentary subscription to digital fitness classes and wellness content
• Recovery suite at HQ – includes a cold plunge, sauna, and shower