AI & Community Strategy Intern

Role Overview

• Monitor customer conversations, feedback channels, and executive discussions to identify recurring themes and insights.
• Synthesize customer input into structured summaries and actionable recommendations.
• Participate in customer meetings, including executive-level conversations, and assist with preparation and follow-up documentation.
• Support the identification and prioritization of feature requests and product opportunities.
• Assist in mapping customer requests to existing capabilities and potential enhancements.
• Collaborate on the development and prototyping of AI-powered tools to improve insight generation and feature adoption tracking.
• Contribute to analysis of engagement, adoption, and usage patterns across customer accounts.

Requirements

• Strong analytical and problem-solving skills with the ability to synthesize complex information.
• Interest in artificial intelligence, SaaS platforms, and customer engagement strategies.
• Excellent written and verbal communication skills.
• Comfort engaging with senior stakeholders in a professional setting.
• Experience experimenting with AI tools, automation workflows, or data analysis tools is a plus.
• Ability to work 20 hours per work