Key skills
Communication
About this role
Role Overview
- Responsible for ramp control (where applicable)
- coordination of aircraft movement with Aircraft Ground Reposition (AGR), other airlines and the Federal Aviation Administration tower
- Accepts in-range calls and communicates info/requests via radio or other means to all departments
- Obtains and communicates fuel loads to business partner
- Monitors Sabre Interact, Movement Control, Flight Explorer and other necessary programs in order to support the on-time departure of our flight schedule
- Communicates crucial information to System Operations and all departments
- Monitors and communicates connection issues, payload restrictions, customer disturbances, and any other abnormalities
- Updates information into Movement Control to Flight Information Display Screens
- Dissects and determines root or extenuating cause on flight delays and then enters delay coding/comments
- Irregular operations management
- Facility maintenance and security communications
- Field Conditions Report updates throughout the day
- Data collection for billing purposes
- Other duties as assigned
Requirements
- High School Diploma or General Education Development (GED) Diploma
- At least eighteen (18) years old
- One (1) year of JetBlue or prior airline experience
- Ability to work all shifts including weekends, holidays and irregular operation
- Working knowledge of Microsoft Office suite software such as Word/Excel/PowerPoint
- Strong verbal and written communication skills
- Ability to multi-task and prioritize tasks
- Ability to work under minimal supervision and in a team environment
- Outstanding attention to detail
- Ability to learn new technology and operating systems
- Depending upon location, may need to possess and maintain a valid Driver License and a driving record that meets JetBlue Airways’ insurance standards
- Where applicable, required to obtain and maintain United States Customs Clearance
- Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge
- Available for overnight travel (10%)
- Must pass a ten (10) year background check and pre-employment drug test
- Must be legally eligible to work in the country in which the position is located
- Authorization to work in the US is required. This position is not eligible for visa sponsorship
Benefits
- Regular attendance and punctuality
- Professional appearance (uniform compliant)