Deliver exceptional customer experience while managing growing consumer loan portfolio.
Drive customer acquisition through storefront and online channels using effective sales tools and marketing techniques.
Present tailored financial solutions aligned with customer goals and needs.
Build and maintain strong customer relationships throughout the loan lifecycle.
Educate customers on loan terms, conditions, and product features.
Execute and track community marketing initiatives to generate growth.
Support branch financial objectives and performance metrics.
Ensure accurate cash controls and security procedures.
Maintain precise customer documentation and transaction records.
Conduct and document collection activities.
Foster a positive team environment while supporting colleagues to enhance customer experience.

High School Diploma or equivalent required; some college preferred.
Sales and/or customer service experience required, or equivalent experience.
One year of experience in sales, retail, banking, or collections preferred.
Strong math skills, including counting cash.
Professional verbal communication by phone and in person.
Ability to read, write, evaluate, and apply complex and detailed information.
Ability to interact professionally and exhibit appropriate social skills.
Ability to negotiate payment terms and effectively communicate loan requirements.
Ability to understand and ensure compliance with policies, procedures, and laws governing industry/business and employees.
Ability to use computer programs required to process customer transactions.
Ability to develop and maintain business relationships.

Consumer Lending Sales Specialist

Key skills