Program Management Director

Role Overview

• Work closely with the Account Executives for a portfolio of accounts to develop a long-term strategy and pipeline of projects for each account.
• Work closely with Sales to evaluate prospective customer needs and develop pre-sales implementation proposals.
• Leverage expert resources within Professional Services to estimate and propose solutions that meet customer needs.
• Maintain a pipeline of upcoming projects and continuously re-forecast resource demands and revenue to help ensure optimal staffing levels to meet demand.
• Support the creation and negotiation of Statements of Work to deliver services and solutions.
• Lead and Support cross-functional teams, including Project Managers, Consulting Leads, and Technical Product Leads, to deliver services and solutions.
• Meet regularly with Project Managers and customer stakeholders to monitor overall project health including schedule, margin, utilization, and achievement of both customer and HealthEdge business objectives.
• Work with cross-functional teams to identify and mitigate areas of risk at both the project and organizational level.
• Collaborate with HealthEdge and customer senior leadership to ensure expectations and processes are aligned to ensure project success.
• Monitor and drive adherence to best practices (both internally and externally) and contribute to ongoing refinement of these practices.
• Monitor customer satisfaction with Professional Services deliverables and champion changes that will continuously improve HealthEdge’s offerings.
• Work with Professional Services PMO and Finance to track a P&L at the client and portfolio level.
• Manage customers to an appropriate level of profitability.
• Act as an escalation point for customers and team members to help resolve complex / critical customer situations.
• Work with peers and Account Management to prioritize HealthEdge deliverables across all customers as needed.
• Perform all job functions consistent with HealthEdge policies and procedures, including those which govern handling PHI and PII.

Requirements

• Bachelor’s degree.
• 5+ years of experience in a role with direct responsibility for a consulting practice or managing a portfolio of accounts within a Professional Services organization.
• 5+ years of experience within the healthcare insurance, healthcare technology, or related industry is required.
• 10 + years of consulting and project management experience.
• Excellent analytical and problem-solving skills.
• Ability to negotiate solutions to complex issues that satisfy the needs of a diverse group of constituents.
• Proficiency in negotiating and managing conflict.
• Passionate about producing high-quality work and customer delight.
• Exceptional verbal and written communication skills.
• Proven ability to interact successfully with individuals at all levels of the organization, including “C Suite” executives both within HealthEdge and at the customer.
• Ability to influence others in a matrixed environment.
• Flexible in adapting to changing priorities.
• Self-motivated, proactive and able to work well under pressure in a fast-paced, results-oriented environment.
• Ability to challenge status-quo in order to continuously improve processes and offerings.
• Ability to evaluate and negotiate Statements of Work.
• Proficiency working with Microsoft Office applications such as Word, Excel and PowerPoint.
• Comfort working with Professional Services Automation applications such as FinancialForce or OpenAir.
• Ability to travel 25% to client sites.

Benefits

• HealthEdge commits to building an environment and culture that supports the diverse representation of our teams.
• We aspire to have an inclusive workplace. We aspire to be a place where all employees have the opportunity to belong, make an impact and deliver excellent software and services to our customers.