Provide technical administration and break/fix support for the In-Scope Environments.
Support for Client’s Customizations, Extensions, Modifications, Localizations, and Integrations for In-Scope Applications.
Functional and technical support for the In-Scope Applications.
Answer phone calls for urgent issues and Priority 1 and Priority 2 reported incidents and respond to user-entered incidents on the Ticketing Systems and record incidents in the Ticketing Systems.
Maintain status on incidents in the Ticketing Systems and their progress towards resolution.
Work closely with product engineering teams or directly with source code.
Dispatch an incident to the appropriate tier II support group when first call resolution is not possible and manage the incident through its lifecycle.
Requirements
5+ years of experience in a technical support role providing tier 2/3 support, with mid-level expertise in IT solutions within an oil and gas/refinery environment.
Strong understanding of Azure Cloud Services, Web Application, and Mobile Application deployment.
Expertise in application incident management and root cause analysis
Experience with maintaining documentation required for knowledge management systems
Proven ability to troubleshoot and resolve technical and procedural issues
Knowledge of server operations, infrastructure, web interfaces, and remote access tools
Knowledge of network security practices and anti-virus programs
Desire and ability to carry a mobile phone for client and/or for Long View Systems support
Excellent problem-solving and multitasking skills
Tech Stack
Azure
Cloud
Benefits
Medical
Accident Insurance
Critical Illness Insurance
Dental
Vision
Health Savings Account (HSA) (LVS contributes $500 per plan year)
Flexible Spending Account (FSA)
Short-term Disability
Long-term Disability
Life Insurance
Accidental Death & Dismemberment
Voluntary Life and Accidental Death & Dismemberment
Retirement Savings 401(k) (LVS contributes 5% of previous year’s W2 earnings) and ROTH