Business Analyst

Role Overview

• Support the modernization, integration, testing, and long-term sustainability of enterprise correctional systems.
• Serve as the designated testing lead for operational systems that support correctional facilities, probation and parole offices, community supervision, reporting, and cross agency data exchange.
• Ensure system enhancements are clearly defined, operationally aligned, thoroughly tested, and successfully implemented without disrupting mission critical services.
• Work collaboratively with operational leadership, system developers, data teams, vendors, and end users to translate business needs into sustainable technical solutions that improve efficiency, strengthen data integrity, and reduce administrative burden.
• Lead requirements gathering sessions with operational and executive stakeholders.
• Translate business processes and operational needs into functional requirements and system specifications.
• Analyze existing workflows and recommend process improvements aligned with system capabilities.
• Conduct impact analysis for system changes and modernization initiatives.
• Serve as testing lead for DOC operational systems, assist system integration, and coordinate user acceptance testing efforts.
• Develop comprehensive testing plans, test cases, and validation scenarios aligned with documented requirements.
• Document, prioritize, and track system defects through resolution, ensuring transparency and accountability.
• Validate system changes, enhancements, and integrations prior to production deployment.
• Support offender management, community supervision, reporting, and data integration platforms.
• Support reporting and analytics initiatives by ensuring requirements support accurate and reliable data capture.
• Maintain business documentation, process system maps, and testing artifacts to support long-term sustainability.

Requirements

• Bachelor’s degree in business administration, statistics or information technology related field AND one (1) year or more experience in information technology, statistics, business analysis, data administration or research that uses data technology.
• Three (3) years or more of experience in information technology, statistics, business analysis, data administration or research that uses data technology.
• Experience gathering, analyzing, and documenting business and functional requirements
• Experience serving as a testing lead for enterprise systems, including coordinating system integration and user acceptance testing efforts, and utilizing defect tracking and test management tools to ensure accurate documentation, prioritization, and resolution of issues
• Working knowledge of SQL databases and data analytics principles, including the ability to write and interpret queries, validate data accuracy, and support reporting and operational decision making
• Working knowledge of data governance principles, reporting validation processes, and enterprise data analysis systems
• Strong analytical and problem-solving skills, including the ability to evaluate complex operational workflows, translate them into structured system solutions, and collaborate effectively across technical and non-technical teams
• Strong written documentation and communication skills, with the ability to explain complex technical concepts in clear, practical terms for operational and executive audiences.

Tech Stack

• SQL

Benefits

• 80% State paid medical premium
• Dental Plan at no cost for employees and their families
• Flexible Spending healthcare and childcare reimbursement accounts
• Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan
• Work/Life balance: 12 paid holidays each year and a generous leave plan; many jobs also allow for a flexible schedule
• Low cost group life insurance
• Tuition Reimbursement
• Incentive-based Wellness Program
• Qualified Employer for Public Service Student Loan Forgiveness Program