Customer Success Manager – Secret Clearance
United States
Full Time
6 days ago
$102,000 - $138,000 USD
H1B Sponsor
Key skills
ScrumCommunication
About this role
Role Overview
- Support the onboarding efforts of Mission Partners onto the ICAM Solution
- Analyze customer requirements and emerging needs
- Analyze reported issues and support the engineering team
- Provide verification of ICAM capabilities
- Actively engage with the customer throughout their lifecycle
- Provide scheduling and integration support for customer changes
- Advocate for the customer to ensure a positive experience
- Develop or support development for program deliverables
- Conduct demonstrations of delivered solution capabilities
- Assist with planning customer-facing services and capabilities
- Participate in Scrum calls
- Develop and manage client portfolios
Requirements
- Active DoW SECRET Security Clearance
- Bachelor’s Degree (or equivalent experience)
- 8+ years’ experience supporting IT customers in an enterprise environment
- Experience troubleshooting system issues and errors
- Experience giving system demonstrations
- Experience with deliverables, developing or supporting development
- Familiarization with DoW customers and environments
- Highly organized and able to manage multiple customer accounts
- Excellent communication and interpersonal skills
- Self-driven and proactive nature
Benefits
- Comprehensive benefits and wellness packages
- 401K with company match
- Competitive pay and paid time off
- Full flex work weeks where possible
- Variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
- 15 days of paid leave per calendar year
- Additional 10 paid holidays per year
- Paid Family Leave program provides up to 160 hours of paid leave in a rolling 12 month period