The Senior Manager, Special Accounts Management Unit Operations is accountable for designing, leading, and continuously improving the operational framework, controls, and governance model supporting the Bank’s Special Accounts Management Unit (SAMU).
This role provides senior operational leadership across defaulted and high‑risk commercial lending portfolios, ensuring that SAMU operations are scalable, well‑controlled, and aligned with the Bank’s broader credit risk, regulatory, and capital protection objectives.
The role goes beyond day‑to‑day execution to shape how SAMU operates, including workflow design, governance routines, escalation models, and cross‑functional coordination.
The incumbent acts as a key partner to senior leaders across Credit Risk, Finance, Legal, and Operations, bringing forward insights, recommendations, and decisions with longer‑term and enterprise‑level implications.

Have a minimum of 5-7 years of commercial mortgage lending, credit risk, or restructuring.
Business degree or a related discipline or similar professional designation or equivalent work experience.
Strong working knowledge of mortgage enforcement remedies and foreclosure processes across Canada.
Proficient credit analysis, financial modeling, and problem-solving skills, with the ability to assess complex and incomplete information.
Technical understanding of secured lending, commercial real estate markets, and end-to-end credit processes.
Developed organizational and time-management skills, with the ability to manage competing priorities under tight timelines.
Demonstrated ability to operate effectively in a fast-paced, high-intensity, and evolving environment.
Proven self-starter with the ability to work independently while exercising sound judgment and accountability.
Excellent presentation skills and ability to professionally communicate with Senior Management and other stakeholders (both internal and external).
Proficient in MS Office.

Competitive discretionary bonus
Market leading RRSP match program
Medical, dental, vision, life, and disability benefits
Employee Share Purchase Plan
Maternity/Parental top-up while you care for your little one
Generous vacation policy and personal days
Virtual events to connect with your fellow colleagues
Professional development and comprehensive Career Development program
A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience

Senior Manager, Special Accounts Management – Unit Operations

Key skills