Business Applications – System Manager

Role Overview

• The Business Applications & Systems Manager is responsible for the configuration, management, and optimization of IT platforms across a multi-site humanitarian organization.
• Ensure secure, reliable operations for North American headquarters and international offices.
• Provide technical support, training, and troubleshooting to users worldwide.
• Support digital transformation initiatives and safeguard sensitive data.
• Administer user accounts, roles, profiles, and permissions for various platforms including Salesforce and Microsoft 365.
• Lead digital transformation projects, including migration and integration of new technologies.

Requirements

• Bachelor’s degree in computer science, Information Technology, or related field required.
• Minimum of 5 years of hands-on systems administration experience in a global, multi-site organization.
• Direct experience supporting Microsoft 365, Salesforce, and ideally Sage Intacct, CommCare, Nexonia, and Dayforce.
• Experience providing support to remote teams in low-connectivity environments.
• Fluency in English with strong verbal and written communication skills.
• Ability to explain IT concepts clearly to non-technical staff.

Benefits

• Reasonable accommodation will be made for individuals with disabilities.
• World Renew requires permanent work authorization at time of hire.