Support audience recruitment, onboarding, and ongoing engagement activities.
Execute scalable tasks related to audience recruitment, rewards, incentives, engagement and member satisfaction using the Fuel Cycle platform.
Monitor community activity and flag engagement opportunities or risks.
Execute audience-related tasks and deliverables assigned by Audience Experience Strategists or Managers.
Coordinate across internal teams to ensure projects meet timelines and quality standards.
Provide support for campaigns, surveys, and events within audience communities.
Own the audience experience for a designated vertical’s set of customer accounts i.e. book of business (as assigned).
Manages the bulk of customer management task execution on the Fuel Cycle technology.
Communicate project updates, timelines, and best practices to clients clearly and professionally.
Collaborate with Strategists to provide recommendations on audience engagement and satisfaction.
Review and test deliverables to ensure high-quality outputs.
Maintain accurate records and documentation of audience activities and client communication.
Demonstrate Fuel Cyle Platform knowledge and account specific functions.

Education: Bachelor’s degree in a relevant field.
Experience: 1-2 years managing audience experience or an equivalent role in a B2B customer-facing capacity.
Detail-Oriented: Detail-oriented team members with an eye towards execution and efficiency.
Team Player: Strong team player with excellent collaboration skills.
Multi-Tasking: Strong multi-tasker with excellent prioritization skills.
Customer Focus: Focused on high-quality customer service and deliverables.
Analytical Skills: Proficient in data analysis and reporting.
Communication: Excellent verbal and written communication skills.
Adaptability: Can handle diverse audience needs and challenges.
Problem-Solving: Effective at addressing complex audience experience issues.
Empathy: Understands audience perspectives and needs.
Organizational Skills: Manages multiple accounts efficiently.

Comprehensive Health Coverage: Medical, dental, and vision insurance plans
401(k) with Company Match: Plan for your future with our retirement savings program
Equity Purchase Option: Participate in Fuel Cycle’s long-term success
Flexible Work Schedule: Empowering you to balance life and work
Generous Time Off:
15 vacation days and 7 sick days per year
12 company holidays
4 floating holidays/recharge days to rest or celebrate what matters to you
Paid Parental Leave: Time to bond with your growing family
Monthly Internet & Phone Stipend: Support for remote work setup
Wellness & Lifestyle Perks: Access to tools like Rightway (healthcare navigation), Headspace (mental wellness), Peloton (fitness), and more
Team Connection Perks:
Weekly community lunches, refreshments, and snacks at our LA & NY headquarters
Pet-friendly office environments

Community Experience Specialist

Key skills