Senior Technical Program Manager

Role Overview

• Bias towards impact — Set an example by demonstrating the values and behaviors promoted by the organization. Provide guidance and advice on direction and operations.
• Impact business priorities and deliver customer value by managing multiple programs and projects, ensuring successful delivery and achievement of desired outcomes.
• Navigate technical complexity with confidence — Drive technical discussions with engineering teams on API and platform architectures, integration patterns, and system design trade-offs. Translate technical constraints into business implications and vice versa, ensuring alignment between technical solutions and program objectives.
• Bring clarity to complex scenarios by acting autonomously as a representative for your area. Make informed decisions and provide guidance to your wider team. Foster collaboration, communication, and trust among team members, while encouraging diversity and inclusion.
• Build strong cross-functional bridges with stakeholders from both internal and external teams, including technical partners and integration teams. Foster collaboration and effective communication across organizational boundaries. Demonstrate exemplary written and verbal communication skills, acting as the initial point of contact for stakeholders.
• Set clear priorities and establish timeline expectations across multiple teams and organizational objectives, without hampering productivity. Utilize industry-standard tools and AI capabilities creatively to solve problems and improve program efficiency.
• Leverage AI as a force multiplier — Design and implement AI-powered workflows to accelerate program delivery, automate operational overhead, and surface insights from complex data. Champion responsible AI adoption across your programs while maintaining human judgment for strategic decisions.
• Raise the visibility of risks and manage dependencies, balance risks, and prevent threats—particularly in regulated or high-stakes environments where precision and compliance are critical.
• Using the sum of your strengths, unlock our team's abilities to execute with excellence!

Requirements

• 3+ years of experience in technical program management, solutions engineering, or partner integrations
• Bachelor's degree in a relevant field or equivalent practical experience
• Strong understanding of APIs, platform architecture, data integrations, and system workflows
• Experience working with Product, Design, Engineering, Data and GTM teams with a thorough understanding of product and software development processes
• Proven, illustrated track record of successfully delivering complex programs, projects, or products at scale
• Comfortable operating in regulated or high-stakes environments
• Strong decision-making abilities, capable of resolving critical problems
• Strong leadership skills, including collaboration, relationship-building, bridging gaps between teams, influencing without authority, and demonstrating empathy towards business stakeholders
• Demonstrated commitment to fostering teamwork and trust
• Exceptional communication skills, both written and verbal, with the ability to effectively communicate to diverse audiences—including technical and non-technical stakeholders
• Excellent attention to detail and understanding of the impact when changes occur to scope or timeline
• Expert proficiency with Atlassian suite (JIRA, Confluence, JPD, Atlas) required
• Practical experience with AI tools (Claude, ChatGPT, or similar) to enhance productivity, generate insights, and automate routine work required
• Familiarity with design collaboration tools (Figma) to engage effectively with Product and Design partners

Benefits

• Access to BetterUp coaching; one for you and one for a friend or family member
• A competitive compensation plan with opportunity for advancement
• Medical, dental, and vision insurance
• Flexible paid time off
• All federal/statutory holidays observed
• 4 BetterUp Inner Workdays
• 5 Volunteer Days to give back
• Learning and Development stipend
• Company wide Summer & Winter breaks
• Year-round charitable contribution of your choice on behalf of BetterUp
• 401(k) self contribution