Own the end-to-end Cart & Checkout experience, including cart behavior, checkout flow, payments, error states, confirmations, and recovery paths
Define and execute Cart & Checkout strategy, priorities, and roadmaps aligned to vision and business objectives
Own all transactional communications tied to cart, checkout, payment, and order events across email, SMS, push, and in-app channels through SmartComms
Establish experience and messaging standards for clarity, consistency, tone, accessibility, and compliance
Manage prioritization, tradeoffs, dependencies, and delivery risks across initiatives
Translate business and member needs into experience requirements, functional specs, and success metrics
Drive optimization through analytics, experimentation, and iterative delivery to improve conversion and reduce friction
Ensure experiences and communications are event-driven, scalable, resilient, and integrated with payments, fraud, tax, promotions, and fulfillment systems
Serve as the primary point of accountability for Cart & Checkout performance metrics, including progression, completion, and conversion
Reduce member confusion and customer care contacts by improving experience design and transactional clarity

4+ years of direct ownership over Cart, Checkout, Payments, or transactional eCommerce experiences at scale
Proven ability to define strategy and translate it into executable roadmaps and delivered outcomes
Strong cross-functional leadership skills with experience influencing without direct authority
Deep understanding of checkout-related domains including payments, fraud, tax, promotions, and compliance
Data-driven mindset with experience using analytics and experimentation to inform decisions
Excellent written and verbal communication skills, with strong UX and experience judgment
Experience working with event-driven systems, APIs, and modern eCommerce platforms

Health benefits include medical, vision and dental coverage
Financial benefits include 401(k), stock purchase and company-paid life insurance
Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting
Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more
Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart

Senior Manager, Business Strategy – Checkout Operations, Transactional Communications

Key skills