Residential Energy Services Consultant

Role Overview

• Contact, establish, and maintain relationships with both new and current customers to discuss their energy service needs and requirements.
• Work with homeowners, developers, contractors, consultants, engineering firms, municipalities to establish new/expanded service.
• Consult with customers on service options and corresponding prices.
• Create/cancel work requests, send applications and other correspondence to customers, builders, contractors.
• Coordinate installation with internal and external resources, negotiate timelines and required-by dates.
• Request plot surveys, boundary lines and other missing information on work request.
• Manage customer contact and expectations for service delivery.
• Proactively manage internal work requests by identifying/resolving potential issues to completion.
• Provide notification for planned outage to affected customers.
• Respond to rate evaluations, bill inquiries, various service functions.
• Initiate customer referrals and promote participation in various company programs, energy efficiency, focus on energy, conservation measures.
• Determine availability of service.
• Apply standard cost guide information to give customer general cost for new service, rewire, relocation, deactivations/removal, etc.
• Determine need for site visit and assign design/site visit to appropriate personnel.
• Act on requests for site visits for central groups, customer contact centers, and customers to gather field information or determine if job is design/non-design.
• Provide answers to technical questions from construction crews, customers, etc.
• Identify options and alternatives to customer requests for service work.
• Perform gas energy audits, apply economic models for gas sales/gas main estimates.
• Share locations for potential new building, pool/deck sites, drain tile location, etc.
• Process annexation orders and request addresses to be designated and assigned by municipalities for new premises.
• Respond to meter requests/removals, prepare documents for Meter & Service.
• Coordinate/schedule customer/company requested outages, hold-offs, including client jobs.
• Report emergency or outage information for gas and electric facilities to the appropriate service department.
• Respond to notification of customer equipment violations/hazards by composing, scanning into STORMS, distributing letters to customers/municipalities and follow-up for possible corrective actions.
• Coordinate, conduct, participate, track site utility meetings for new residential/small commercial developments.
• Manage/record customer expectations regarding project timelines.
• Provide customers/developers/builders with appropriate contacts and applications/paperwork.
• Monitor schedule and provide ongoing communication of job status to all parties involved.
• Reconcile needs between customer, company, and municipalities to resolve conflicts regarding service needs.
• Update/manage database information, e.g., managing work queues, documenting customer contacts, etc.
• Respond to customers regarding outages and be available for emergency/storm duty roles.
• Investigate and resolve customer inquiries or complaints.
• Perform We Care calls.
• Provide back-up support to expediting and ESC staff.
• Walk permits to ensure on-time delivery for small commercial/residential service.

Requirements

• Applicant must have an associate degree (or equivalent education) in engineering, marketing, business administration, project management or finance.
• In lieu of an associate degree, applicant must have four years of Wisconsin Field Operations experience including customer service and clerical support.
• Applicant must have at least three years of customer contact experience.
• Applicant must have a valid driver's license and meet the company's requirements for driving.
• Official transcripts are required and should be submitted at the time of your application; must be attached to application or provided to HR within ten (10) days of the posting closing date.
• If you do not have your transcripts, please take the necessary steps to be able to provide them prior to being scheduled for any testing.