Lead the charge on NAUK Cases primary content delivery engine
Drive end‑to‑end operations that ensure accuracy, completeness, timeliness, and consistency across judgments and other primary law materials
Shape and execute an operations strategy that strengthens content integrity, accelerates delivery cycles, and improves quality through data-driven process management and responsible use of AI
Oversee caselaw processing, enrichment, validation, and publication workflows
Manage and adhere to SLAs set by the business
Anticipate peaks and troughs within cases and primary law publishing
Build, coach, and inspire a nimble and high-performing operations team
Monitor and act on KPIs (cost efficiency, productivity, turnaround time, content freshness)
Serve as operational SME for supporting Lexis+ AI developments
Own relationships with vendors and shared-services partners
Engage and present to senior leaders regularly to confirm strategic alignment.

Bachelor’s degree in business, operations management, or related field
Studies in legal or JD preferred
8+ years in content, publishing, or information-services operations—ideally with legal, regulatory, or professional content
Demonstrated success refining and executing strategic roadmaps that deliver cost, quality, and speed improvements
Proven people-leadership experience, including building hybrid, multi-region teams
Expertise with data-visualization and analytics tools (e.g., Tableau, Power BI, advanced Excel) and comfort using LLMs to analyze large data sets to drive decisions
Strong financial acumen and stakeholder-influencing skills within highly matrixed organizations
Hands-on familiarity with Gen AI/agentic AI in content workflows a big plus
Excellent presentation skills and advanced understanding and capabilities with PowerPoint
Must be able to work across a portion of North America, South Africa, and UK business hours.

Director of Case Law Content Performance and Operations

Key skills