District Manager – Parts and Service

Role Overview

• Demonstrate extreme ownership of district performance across Revenue, Customer Retention, and Customer Experience.
• Act as a trusted advisor to dealer leadership, fostering strong partnerships and strategic alignment.
• Drive revenue growth and achieve Key Performance Indicators (KPIs) through effective execution of all Customer Care & Aftersales (CCA) programs and initiatives.
• Lead standardized dealer contact processes, focusing on dealer-specific priorities and GM performance objectives.
• Analyze dealership marketing and merchandising strategies, offering actionable recommendations to increase service lane traffic.
• Develop and execute annual Business Plans, leveraging data-driven strategic insights to address market challenges and operational headwinds.
• Apply analytical thinking to assess dealership performance, identify trends, and implement targeted solutions and processes that improve operational efficiency and customer satisfaction.
• Operate with a high degree of autonomy, managing priorities and making decisions that drive business outcomes.
• Maintain a results-driven approach, consistently striving to exceed performance targets and deliver measurable improvements.
• Resolve aftersales customer concerns, including but not limited to:
• SPAC (Service Parts Assistance Center)
• CAC (Customer Assistance Center)
• TAC (Technical Assistance Center)
• Goodwill, Warranty, and Policy Requests
• Monitor and deliver on KPIs including:
• Sales Reporting Tool (SRT) objectives
• Net Promoter Score (NPS)
• Customer Retention
• Service Training Standards (STS)
• EV Training & Compliance

Requirements

• Bachelor’s Degree or equivalent professional experience.
• Minimum 2 years of experience leading and improving dealership Fixed Operations.
• Strong automotive industry knowledge and business acumen, including service operations, warranty processes, and customer experience management.
• Deep understanding of Dealership Service & Parts Operations, including:
• Automotive Parts and Service Systems
• Dealer Operating Reports & Fixed Ops Analysis Tools
• Profit department structures and interdependencies
• Consultative selling techniques
• Proficiency in Microsoft Excel, including data analysis, reporting, and visualization tools.
• Excellent oral and written communication skills, with the ability to inform and persuade effectively.
• The ability to manage multiple tasks, adapt and thrive in a changing environment where there is a degree of ambiguity.

Benefits

• GM offers a variety of health and wellbeing benefit programs.
• Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more.