Lead and own architectural design of ServiceNow solutions—covering workflows, data structures, platform topology, and integration strategies
Define reusable solution frameworks and reference architectures across ITSM, ITOM, HRSD, and custom applications
Translate complex business needs into robust technical designs while aligning to platform guardrails and enterprise architecture standards
Drive modernization of legacy, heavily customized ServiceNow instances—leading efforts to eliminate technical debt, adopt out-of-the-box capabilities, and align to current best practices
Maintain expert-level knowledge across the ServiceNow product suite, including platform architecture, new modules, and evolving features
Provide technical oversight on ServiceNow implementations and enhancements, ensuring scalable and maintainable solutions
Work closely with product owners and stakeholders to gather and translate business requirements into user-centric technical solutions
Design and govern integrations using IntegrationHub, Flow Designer, and APIs for real-time and batch data exchange
Support the evaluation and responsible adoption of new platform capabilities, including ServiceNow AI, GenAI, agent-based automation, and other intelligent features as they are released

Extensive experience in progressive IT experience with 5+ years in ServiceNow architecture and solution design roles
Strong understanding of the full ServiceNow product ecosystem and experience architecting enterprise-wide solutions
Proven experience modernizing legacy/custom-heavy ServiceNow environments and reducing technical debt through platform standardization
Experience leading technical delivery within Agile/SAFe environments
Proficient in integration design, system APIs, security architecture (RBAC), and enterprise-scale platform governance
Strong communication and documentation skills for technical and business audiences
Familiarity with ServiceNow’s AI, GenAI, and workflow intelligence features (e.g., Now Assist, Virtual Agent, Process Optimization).

Comprehensive package of benefits including paid vacation time
Paid sick leave
Medical/dental/vision insurance
Life, accident and disability insurance
Tax-advantaged flexible spending and health savings accounts
Employee assistance program
Other voluntary benefit programs such as supplemental life and AD&D, legal plan, pet insurance, critical illness, accident and hospital indemnity
Tuition reimbursement
Transit
The Applause Program
Employee stock purchase plan
Western Digital Savings 401(k) Plan

ServiceNow Solutions Technical Architect

Key skills