ServiceNow Solutions Architect - Customer Workflows

Servos is a ServiceNow Elite Partner specializing in Customer Workflows and Creator Workflows. They are seeking a Solutions Architect to drive innovation on the ServiceNow platform and manage large-scale implementations, providing expert support and mentoring to clients and technical teams.

Responsibilities:

• Engage as a primary architect on projects to set technical direction and lead the development team to implement client solutions with ServiceNow configurations, integrations, and custom development
• Participate in and/or lead design workshops, development, testing and deployment activities with some of ServiceNow’s top enterprise and public sector customers
• Be responsible for technical deliverables related to ServiceNow configurations and/or integration development
• Develop a keen understanding of the solutions we implement and our customer’s business
• Engage as a primary technical point of contact with executive level clients, supporting engagement and program managers
• Support business development and pre-sales activities as the technical lead / architect
• Provide expert level support and technical mentoring to implementation team
• Respond to Request for Information/Proposal documents
• Be an expert in ServiceNow best practices and the products we implement

Requirements:

• A highly experienced ServiceNow Consultant with proven experience in both the design and execution of ServiceNow implementations
• Packing at least 6 years of ServiceNow architecture, development, and integration experience
• Experienced in ServiceNow's Customer Service Management, Field Service Management, Service Portal, Integration Hub or REST/SOAP Web Services, and AppEngine Studio
• Responsible for designing, implementing, and managing ServiceNow solutions for large scale projects
• A mentor and advisor to technical consultants and clients
• Client-centric with strong communication and presentation skills as well as a dedication to building long-standing partnerships
• A ServiceNow Certified System Administrator (CSA)
• Passionate about doing the right thing, no matter how many times it takes
• An adventurer who wouldn't mind traveling up to 20% of the time
• Certified Implementation Specialist for CSM (CIS-CSM)
• Certified Application Developer (CAD)