Play a key leadership role in the day-to-day running of the LGV Transport operation at Stafford FC
Support the delivery of on-time, in-full (OTIF) store deliveries within a 30-minute delivery window
Work closely with the Transport General Manager and wider operational teams to ensure transport schedules are delivered efficiently
Manage and monitor the performance of key third-party haulier partners, ensuring service, cost and compliance standards are met
Ensure full compliance with Health & Safety legislation, earned recognition standards and all transport legal requirements
Deliver OTIF performance through effective KPI management, operational control and performance reporting
Build strong, positive working relationships across Transport, creating a motivated, engaged and high-performing team culture
Drive continuous improvement initiatives that add value while maintaining agreed service levels
Ensure full compliance across fleet management, including vehicle servicing, defect reporting, driver behaviour and drivers’ hours regulations
Develop, coach and inspire colleagues, supporting both individual and collective development
Deliver colleague engagement initiatives in partnership with L&D, Talent and People teams, acting on engagement survey feedback
Control transport costs within agreed budget levels and support the delivery of agreed backhaul revenue targets

Strong people management, leadership and coaching capability, with experience leading operational transport teams
Ability to build, motivate and engage teams using emotional intelligence and a values-led leadership approach
A customer-focused mindset, ensuring service levels are delivered without compromising safety or compliance
Energy, resilience and tenacity to succeed in a demanding, fast-paced environment
Proven ability to drive continuous improvement while maintaining operational performance
Confident decision-making and problem-solving skills in a pressured operational setting
Commitment to colleague development, engagement and talent progression
Integrity-led leadership style, taking accountability and earning trust across the operation
Ability to challenge constructively, listen to feedback and collaborate across teams
Knowledge of UK Transport operations, legislation and Health & Safety requirements
Experience using Transport management systems such as FTA Vision, RTC, Paragon or similar
Understanding of scheduling, route planning, KPI management, SLA delivery and budget control
Awareness of vehicle technologies, fleet management and transport industry best practice

Competitive rates of pay
Annual leave (including Bank Holidays), increasing after 2 years’ continuous service
An extra day’s holiday for your birthday
Stakeholder pension plan
Personal Health Insurance scheme (if enrolled in the pension scheme)
Life assurance
20% Pets at Home discount after 12 weeks’ service
Pets at Home “Treats” voluntary benefits package

Transport Operations Manager

Key skills