Head of North America Analytical Editorial Operations

Role Overview

• Partner with Segment and Commercial leaders to translate market/customer needs into portfolio priorities, content initiatives, and launch readiness; ensure editorial commitments are aligned, transparent, and delivery-ready.
• Lead a multi-layered leadership team (directors and managers), ensuring strong accountability, coaching, succession planning, and consistent performance management across people leaders and teams.
• Drive transformation for AI-enabled, agentic delivery, ensuring analytical content is optimized for accuracy, currency, structure/metadata, and explainability needs within AI-powered customer experiences; sponsor adoption of AI-assisted workflows with strong human-in-the-loop standards and governance.
• Bring strong product fluency and steer cross-functional delivery, partnering with Product and Technology to shape roadmaps, define requirements, and lead/guide project teams through execution—ensuring editorial and operational needs are translated into scalable platform capabilities.
• Own budgets and cost efficiency, including multi-million-dollar author and contractor spend, resourcing strategy, and operating plans.
• Build and scale external author pool, including scaling recruitment, onboarding, and retention of high-caliber experts; strengthen commissioning strategy and author network health.
• Establish KPI discipline and high-quality reporting, creating a single source of truth for quality, currency, throughput, cycle time, and cost efficiency; use data to identify risks, performance gaps, and improvement actions.
• Stay market-savvy, maintaining strong awareness of legal practice developments, competitive landscape, and emerging AI trends; bring insights into roadmap planning, portfolio decisions, and product/content differentiation.

Requirements

• Juris Doctor (JD) required; practice experience preferred.
• Significant leadership experience in legal content (or adjacent knowledge/content businesses), including managing leaders and leading change in matrixed environments.
• Strong product fluency and proven ability to steer cross-functional programs from concept to delivery with Product and Technology partners.
• Demonstrated budget ownership, resource planning, and operational efficiency execution while maintaining quality and risk controls.
• Advanced AI fluency—proven ability to set strategy and governance for AI-assisted content at scale, including establishing review/validation standards, coaching leaders and teams on adoption, and driving sustained workflow change with clear quality and risk controls; comfort with large datasets, dashboards (e.g., Tableau), and Excel; ability to translate metrics into strategy and actions.
• Executive-level communication skills; comfortable with stakeholder presentations on KPIs, progress, risks, and tradeoffs.

Tech Stack

• Tableau

Benefits

• Numerous wellbeing initiatives
• Shared parental leave
• Study assistance