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Executive Resolution Specialist – Financial Services at Assurant | JobVerse
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Executive Resolution Specialist – Financial Services
Assurant
Remote
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LinkedIn
Executive Resolution Specialist – Financial Services
United States
Full Time
6 days ago
$20 - $34 USD
H1B Sponsor
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Key skills
Leadership
Time Management
About this role
Role Overview
Responsible for executive escalations and incident management program
Investigate, troubleshoot, and resolve customer concerns across multiple channels
Manage multiple cases simultaneously
Communicate with customers related to escalated concerns on public platforms
Propose settlement agreements
Track and log issues in multiple tracking systems
Draft written correspondence and review with leadership before responding
Requirements
Associate’s Degree in Business or related field
2+ years in business analysis, research, or related fields
2+ years in business writing
2+ years in Consumer Relations and/or team lead experience
ACA License within 90 days of hire
Proficient in MS Word, Excel, and other MS Office Applications
Strong analytical & problem-solving skills
Strong organization and time management skills
Benefits
Health insurance
Flexible work arrangements
Professional development
Paid time off
Apply Now
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