Develop, evolve & implement the overall Bluelink and Genesis Connected Services (GCS) business strategy and its future features and services.
Own the Connected vehicle/telematics feature set
prepare incoming features.
Update assets such as feature matrix’, educate dealers, and provide call center training
Develop and propose recommendations, with other Hyundai business groups, for new telematics & connected products, features, and services along with technical design, interfaces, and operations roadmaps.
Coordinate with existing and prospective supplier(s) and the Company’s Legal Department to develop and maintain necessary RFPs, Statements of Work (SOW), and Service Level Agreements (SLA).
Maintain budget file for projects.
Analyze and evaluate competitor products including trends, performance and consumer feedback.
Coordinate with the Hyundai business groups to develop infrastructures to support telematics/wireless products while ensuring the Company is compliant with Canadian regulations.
Triage escalated call center inquiries, utilize JIRA for ticketing and management of issues
Forecast and report on telematics sales, enrollment, call center calls, revenue
Manage supplier relationships and coordinate feature/services testing.
Coordinate with quality and service teams locally and globally for vehicle features and texting
Evaluate financial offerings and models from various suppliers on quality, innovation and value to the customers.
Assist marketing with Bluelink/GCS shoots by providing assets and expertise
Keep up-to-date with competitive offerings in both the automotive OEM market, and the consumer electronics and wireless communication industries.
Requirements
Undergraduate degree
preferably in Business or Engineering, or an equivalent combination of experience and education
5+ years’ experience
Experience with vendor relationship management and project management