Advanced Technology Planner – Telematics, Operations

Role Overview

• Develop, evolve & implement the overall Bluelink and Genesis Connected Services (GCS) business strategy and its future features and services.
• Own the Connected vehicle/telematics feature set
• prepare incoming features.
• Update assets such as feature matrix’, educate dealers, and provide call center training
• Develop and propose recommendations, with other Hyundai business groups, for new telematics & connected products, features, and services along with technical design, interfaces, and operations roadmaps.
• Coordinate with existing and prospective supplier(s) and the Company’s Legal Department to develop and maintain necessary RFPs, Statements of Work (SOW), and Service Level Agreements (SLA).
• Maintain budget file for projects.
• Analyze and evaluate competitor products including trends, performance and consumer feedback.
• Coordinate with the Hyundai business groups to develop infrastructures to support telematics/wireless products while ensuring the Company is compliant with Canadian regulations.
• Triage escalated call center inquiries, utilize JIRA for ticketing and management of issues
• Forecast and report on telematics sales, enrollment, call center calls, revenue
• Manage supplier relationships and coordinate feature/services testing.
• Coordinate with quality and service teams locally and globally for vehicle features and texting
• Evaluate financial offerings and models from various suppliers on quality, innovation and value to the customers.
• Assist marketing with Bluelink/GCS shoots by providing assets and expertise
• Keep up-to-date with competitive offerings in both the automotive OEM market, and the consumer electronics and wireless communication industries.

Requirements

• Undergraduate degree
• preferably in Business or Engineering, or an equivalent combination of experience and education
• 5+ years’ experience
• Experience with vendor relationship management and project management
• Experience with JIRA would be an asset
• Product owner and/or product management experience
• Product Planning experience with an Automotive OEM
• Understanding of general technology (apps, over-the-air updates), automotive technology (electric vehicles, infotainment, navigation, apps) and/or consumer electronics such as smart phones.
• Purchasing and vendor management experience including contract and SOW development.
• Proficiency in the use of the Microsoft Office suite of products, particularly MS Excel, MS PowerPoint.
• Interested and/or knowledgeable in cellular communications, cloud technology, smart home, and IOT.
• Occasional travel to other provinces, US
• Occasional evening meetings (PST/KST time zone)
• Occasional need to go in/out of vehicles for testing

Tech Stack

• Cloud
• IoT

Benefits

• Award Winning Work Culture
• Health Benefits Start Day One
• Car Leasing Program
• Flexible start times
• RRSP Matching
• Maternity and Parental Leave Top-Up
• Career Development and Mentoring Program
• Tuition Reimbursement Support