Monitors and supports application components and related infrastructure
Responds to alerts regarding potential production incidents
Performs initial investigations, mitigating impacts through routines and engaging in triages
Tracks incidents and requests in a defined system
Keeps operational procedures updated

Strong working knowledge (> 5 yrs.) and experience on mainframe technology infrastructure utilizing the zOS operating system
Strong Knowledge of standard mainframe tools such as TSO, JCL, JES2, SDSF, Console, etc.
Experience with BMC Remedy
Strong ability to multi-task and manage activities during a coordinated multi-technology change window.
Strong organization, attention to detail and project management skills.
Good analytical and problem solving skills.
ITIL certification a plus.

Mainframe Production Operations Specialist

Key skills