About this role
Role Overview
- Manage multiple client service programs or a large national program, maintain strong relationships with clients, brokers, and key vendors, and oversee program procedures and processes that drive customer satisfaction, consistency, and client retention.
- Manage client renewals, service instructions, pricing, reporting, and contracts for assigned accounts.
- Serve as the primary client contact, driving customer satisfaction and retention.
- Oversee invoicing, audits, and accounts receivable follow-up.
- Analyze and communicate loss data and cost drivers to clients.
- Coordinate projects, identify service issues, and support cross-selling opportunities.
- Lead and develop team members, including hiring, performance management, and coaching.
- Support quality initiatives and perform additional duties as needed.
- Travel as required.
Requirements
- 5 years of claims management experience or equivalent combination of education and experience required.
- Bachelor's degree from an accredited college or university preferred.
- Colleague to pursue CPCU, AIC and/or ARM or other related designation required.
- Professional certification as applicable to line of business preferred.
- California Workers Compensation claims experience required.
Benefits
- Flexible work schedule.
- Referral incentive program.
- Career development and promotional growth opportunities.
- A diverse and comprehensive benefits offering including medical, dental vision, 401K on day one.