Field Account Manager

Role Overview

• Assess client performance using reports and direct observation, identifying opportunities to improve dealership fixed operations.
• Maintain proactive, high-level communication with key stakeholders, including Service/Fixed Ops Directors, Dealer Principals, General Managers, and corporate executives.
• Develop and sustain strong business relationships at both the dealership and corporate levels.
• Promote a culture of continuous improvement in dealership operational processes.
• Educate clients on AutoPoint products, demonstrating their value within dealership operations.
• Analyze and interpret key performance metrics (KPIs) that influence dealership and group business strategies.
• Align AutoPoint’s value proposition with the business objectives of dealerships and ownership groups.
• Conduct regular reviews of marketing product performance with assigned accounts.
• Manage and optimize paid digital marketing campaigns, including pay-per-click (PPC) advertising, display ads, and social media advertising.
• Recommend strategic marketing program adjustments to enhance client success.
• Share Solera/AutoPoint industry insights to help clients stay competitive.
• Manage customer retention, product adoption, and account growth within assigned territories.
• Address and resolve customer issues, ensuring a positive client experience.
• Oversee the enrollment and review process for retention programs and customized marketing campaigns.
• Gather, prioritize, and communicate customer enhancement requests internally.
• Maintain up-to-date customer records in Salesforce.com, ensuring accurate tracking of interactions.
• Organize and submit internal documentation, including meeting reports and dealer and corporate performance goals.

Requirements

• Willingness and ability to travel up to 50% of the time
• Automotive marketing experience required, with a preference for expertise in Fixed Operations Marketing
• Deep knowledge of sales processes, including account planning and key selling techniques
• Strong ability to build relationships with key internal and external decision-makers
• Proficiency in identifying and resolving customer pain points, objections, and business needs
• Excellent presentation skills, with the ability to clearly communicate value-driven solutions
• Proven experience in developing strategic business development plans and action-oriented growth strategies
• Knowledge of Digital Marketing concepts, tools and techniques, including SEO, SEM, social media, email marketing, content marketing and analytics
• Ability to analyze performance data and adjust strategies for optimal results
• Strong public speaking and training facilitation skills
• Highly developed listening and problem-solving abilities
• Exceptional multitasking, organizational, and project management skills
• Self-motivated with the ability to work independently in a fast-paced environment
• Effective team player who thrives in collaborative and dynamic work settings
• Proficiency in Salesforce.com, Microsoft Word, PowerPoint, Excel, and other business software

Tech Stack

• SFDC

Benefits

• EQUAL OPPORTUNITY EMPLOYER
• Health insurance
• 401(k) matching
• Paid time off
• Flexible work arrangements
• Professional development opportunities