Business Operations Director

Role Overview

• Maintain close relationships with portfolio and group leads, serving as the accountable owner for all staffing, planning, and internal operational decisions.
• Lead organizational structure and spans-of-control planning to ensure portfolios are organized for both maximum growth and operational efficiency.
• Facilitate regular touchpoints with leadership to discuss pipeline activity and team capacity, bringing structure and clarity to complex organizational shifts.
• Identify risks and implement solutions that keep the portfolio running smoothly and transparently.
• Manage last-mile staffing for all roles within the group, serving as the final decision-maker to ensure quick and accurate coverage for new deals, transitions, and backfills.
• Own the end-to-end hiring process, including developing data-backed business cases and recommending new roles based on analysis of financial and capacity needs.
• Lead account rebalancing initiatives by assessing demand shifts and proactively adjusting allocations to meet workload needs or margin targets.
• Coordinate closely with Business Development to determine staffing availability and expertise for upcoming pitches and new business opportunities.
• Maintain a deep understanding of team capabilities to ensure every assignment supports both short-term client success and long-term portfolio health.
• Define staffing needs for all new opportunities and coordinate with Client Finance to ensure alignment with group profitability and margin targets.
• Own allocation management, CPS insights, and portfolio analysis to identify resourcing risks or inefficiencies.
• Partner with Client Finance, Business Development, and Client Success on renewal planning, scope changes, and the financial implications of contract shifts.

Requirements

• 10+ years of experience in business operations, resource management, finance, or agency leadership, with a clear track record of owning operational outcomes for large portfolios.
• Deep understanding of agency service delivery models, specifically how to balance client needs with internal operational constraints.
• Advanced experience managing P&L drivers, margin targets, and collaborating with Finance teams to build data-backed business cases for headcount.
• Demonstrated ability to act as a primary partner to senior leadership (Managing Directors/VPs), providing clarity and making firm decisions in high-pressure staffing scenarios.
• Experience in managing spans-of-control and designing team structures that support both scalability and profitability.
• Technical proficiency in tools such as Google Sheets/Excel, Google Slides, ChatGPT/Gemini, Salesforce, Workday, Tableau, and/or SQL for data set creation, data analysis, visualization, and resource management.
• Advanced analytical skills with the ability to interpret complex datasets and generate clear, actionable insights that drive both operational and financial performance.

Tech Stack

• SQL
• Tableau

Benefits

• Unlimited PTO: At Tinuiti, we believe you deserve time to rest, recharge, and enjoy life unplugged. When you prioritize time for yourself, you're able to bring your best self to work. That’s why we offer unlimited paid time off, a fully remote environment, and flexibility to take the time you need, when you need it. On top of that, we provide 20 paid holidays, including multiple long weekends, to ensure you have dedicated time to step away and disconnect. We're proud to offer above-industry standard work-life balance, consistently rated as one of the most loved benefits by Tinuitians year after year.
• Healthcare: Medical, Dental, Vision, Life & Disability, Flex Spending Accounts
• Retirement: Match up to 4% of your contributions at 100% with immediate vesting
• Perks and Wellness: Fringe, Forma, Unlimited Telemedicine and Teletherapy available at no cost, Thankful giving
• Parental Leave: Birthing parents receive 16 weeks of leave with 100% pay (partners 12 weeks) after the birth or adoption of a child.
• Learning and Development: On-demand learning (powered by LinkedIn Learning), mentorship program, leadership and management development programs and resources