Oversee all aspects of managing the community portfolio
Responsible for implementing comprehensive business plans, initiatives, and strategies that drive optimal performance
Manage financial performance of the portfolio, including monthly financials and property budgets
Provide leadership, guidance, and support to Property Managers
Deliver excellent customer service and maintain open communication among management, staff, and residents
Utilize marketing strategies through both online and traditional channels
Ensure effective implementation of company policies and procedures
Inspect common areas, vacant units, and occupied units regularly
Build and unite teams within the portfolio
Manage staff performance and address concerns proactively
Promote staff retention and develop career paths for employees
Screen and interview property staff
Assist with legal matters, including small claims cases and evictions
Complete variance reporting in a timely manner
Oversee vendor bidding and prepare vendor contracts
Ensure timely and accurate reporting and compliance audits
Provide compliance support to onsite teams
Travel regularly between properties for site inspections
Present portfolio performance to groups
Requirements
Experience managing affordable housing sites
Proven experience as a Regional Manager in residential property management, with supervisory/management responsibilities; HCCP and CPM/CAM designations are a plus
Bachelor's degree preferred (commensurate work experience will be considered)
Experience managing a portfolio with over 1,000 units
Knowledge and use of property management software, preferably Yardi Voyager
Demonstrated success in leadership, staff development, and team building
Understanding and experience with all aspects of asset management, finance, operations, leasing, and marketing
Strong leadership, communication, and presentation skills, with excellent written and verbal abilities.