Senior Manager, Customer Enablement

Entegris is a company that uses advanced science to enable technologies that transform the world. They are seeking a Senior Manager, Customer Enablement to build and lead a team focused on enhancing customer satisfaction and product adoption for their critical customers.

Responsibilities:

• Drive increased customer satisfaction
• Remotely manage a team of Customer Enablement (CE) Account Managers
• Mentor and develop CE talent to enable future advancement in the Commercial organization
• Utilize team to manage and grow Revenue for our four largest Global Strategic Customers (GSC) sites in North America
• Align local Sales Strategies with the GSC Key Account Managers
• Provide up to date and accurate forecasts for the assigned Accounts
• Partner with Finance and related functions for Accounts Receivables escalations for the assigned GSC and other assigned Accounts
• Promote and assist with Semi-annual Business Reviews
• Be a subject matter expert on the leading-edge fab market in North America and be able to translate into impact on Entegris products
• Establish process and programs that enhance Entegris’ Customer scorecard

Requirements:

• Minimum of 10 years Sales experience with direct management experience
• Strong background with the North American Semiconductor fabs
• Excellent interpersonal and communications skills, experience working in a matrix environment and managing multiple priorities and projects with dynamic timelines to execution
• Is curious, seeking to understand opportunities, challenges, issues, and solutions to a level that optimizes insights for maximum resolution
• Ability to effectively deal with ambiguity
• Strong written and verbal communication skills, with a strong background in data analysis including Excel and other database tools. Proficient in PowerPoint
• Proficiency and prior experience with Salesforce CRM platform