Professional Development Operations Scheduler – Contractor

Role Overview

• Manage the logistics and scheduling of Amplify Professional Development (PD) sessions using Salesforce
• Respond to internal and external scheduling requests with urgency, accuracy, and attention to detail
• Gather event logistics, confirm session details, and escalate gaps in collaboration with internal team members
• Schedule PD sessions dynamically and accurately in Salesforce, ensuring alignment with all scheduling requirements
• Maintain and update customer and session information in accordance with established service level agreements (SLAs)
• Confirm PD sessions and logistics with school leaders in a professional and timely manner
• Apply a customer-focused approach while balancing business objectives and operational priorities
• Maintain proficiency in operational processes to support efficient scheduling and service delivery
• Leverage strong administrative and organizational skills to meet or exceed deadlines
• Collaborate effectively across multiple teams, including geographically dispersed colleagues, to ensure seamless scheduling and delivery of PD sessions

Requirements

• Bachelor’s degree or equivalent practical experience
• 1+ year of experience using Salesforce or a similar internal business system to maintain and share data
• Demonstrated ability to take initiative and independently drive tasks to completion
• Strong understanding of business processes, systems, and workflows
• Proven ability to manage multiple tasks and priorities simultaneously
• Excellent professional written and verbal communication skills
• Strong teamwork and interpersonal skills
• Proficiency in Google Workspace (Docs, Sheets, Slides, etc.)

Benefits

• Reliable high-speed home internet is required to support web browsing and video calls
• A laptop and peripherals will be provided