Customer Care Specialist I
United States
Full Time
6 days ago
$35,900 - $57,300 USD
About this role
Role Overview
- Assist members/beneficiaries or providers with routine service inquiries
- Resolve member/beneficiaries or provider routine service inquiries like claims processing and eligibility inquiries
- Ensure all HIPAA, State and/or Federal requirements/regulations are always adhered to
- Build and strengthen member or provider relationships by providing quality customer service
- Maintain complete and accurate documentation of all communications
Requirements
- High School Diploma or equivalent is required
- Two (2) years customer service experience is preferred
- Customer Service experience in a call center is preferred
Benefits
- Bonuses tied to company and individual performance
- Substantial and comprehensive total rewards package