Compliance Manager – Enterprise Fraud and Disputes

Role Overview

• Provide subject matter expertise to the first line of defense for all fraud and dispute-related functions across the enterprise.
• Oversight of first line of defense functions responsible for management of technology/applications supporting fraud and disputes processes is also applicable for mitigation of compliance risk.
• Conduct compliance monitoring and risk assessments to proactively identify process improvements or control gaps and facilitate necessary changes.
• Provide strong oversight to the first line of defense for timely and sustainable remediation of findings, including completion of second line of defense verification activities (includes transaction level testing).
• Assist with internal and external regulatory compliance exams/audits.
• Develop relationships of trust and confidence with the designated lines of business.
• Provide oversight and monitoring of line of business processes, risks and controls.
• Keep abreast of new laws, regulations and enforcement actions.
• Conduct applicable gap analyses and facilitate necessary changes.
• Assist with corporate policy and training development.
• Educate and provide consultative advice on assigned regulations.
• Provide independent review and challenge on various line of business activities.
• Participate in or lead various projects related to mitigating risk to Key.

Requirements

• Bachelor’s Degree required; Juris Doctorate or Certified Regulatory Compliance Manager (CRCM) preferred.
• Minimum 5 years of experience as a financial services compliance professional, bank regulator or other comparable legal experience (required).
• Demonstrated knowledge of the banking industry, particularly as it relates to fraud risks and handling of customer claims/disputes (required).
• Demonstrated knowledge of federal laws and regulations including, but not limited to, Regulations E, Z, CC, V, E-Sign Act, and UDAAP.
• Strong verbal and written communication skills; ability to work with all levels of management with a focus on collaboration and relationship management.
• Autonomous, self-motivated, and flexible with the ability to adapt quickly to change or shifting priorities in a fast-paced environment.
• Experience working on projects or initiatives requiring strategic planning/thinking across multiple functional areas and business processes.
• Proven ability to work well in a team environment.
• Strong risk assessment, monitoring, and testing skills.
• Sound decision-making skills; able to make decisions independently and quickly.
• Strong research skills coupled with strong problem solving/analytical skills.
• High level of attention to detail.
• Desire for continuous learning, including utilization of technology for increased efficiency.

Benefits

• Eligibility for incentive compensation which may include production, commission, and/or discretionary incentives