Collaborates in the review and evaluation of delinquent, high risk, or written-off accounts for possible collections opportunities
Provides collections-related sales and service to BMO customers or prospects
Advises customers on payment strategies and products that meet their objectives
Delivers exceptional customer service that builds trust through expertise, responsive service and support
Develops rapport and instils confidence with clients in order to develop credibility and earn their trust

Typically between 3
5 years of relevant experience
Post-secondary degree in related field of study or equivalent combination of education and experience
Knowledge of Credit Qualifications and associated credit knowledge and skills according to the established qualification standards
Verbal & written communication skills
In-depth
Bilingual (English/French)
In-depth
Previous collections, call center experience
An asset

Bilingual Collections Agent, High Value At Risk

Key skills