About this role

Ensure exceptional customer experience for both landowners and tenants throughout the signup, bidding, leasing, and onboarding processes
Serve as the primary point of contact for new and existing users
Oversee day-to-day platform operations, identify system improvements, and collaborate with leadership and technology teams
Monitor listings, bids, leases, payments, and signatures for accuracy
Address fraudulent or suspicious activity
Collect client feedback and identify pain points
Recommend platform enhancements and support feature testing
Build strong relationships with users and ensure ongoing satisfaction
Provide training, demos, and support materials as needed

2+ years in Client Success, Account Management, Farm Management Support or a related customer-facing role
Strong communication skills and customer empathy
Experience navigating digital platforms, CRM tools, and workflow systems
Ability to manage multiple customer interactions simultaneously
Problem-solving mindset with a focus on calm, professional resolution
High attention to detail, especially regarding contracts, bidding rules, and platform compliance
Preferred experience in agriculture, farm management, land leasing, or rural property services
Familiarity with digital marketplaces, auction systems, or SaaS environments
Understanding of landowner-tenant relationships and agricultural leasing terminology
Experience supporting platform operations in a growing or startup environment

Client Success Manager

Key skills