Act as a quality gatekeeper, ensuring requests are reasonable and operations comply with agreed SLAs
Responsible for the escalation and quick resolution of any operational service issues
Establish credibility and build professional relationships with business partners and customers
Ensure customer-centered outcomes, manage business relationships
Manage and mitigate operational risk and ensure timely issue escalation and resolution
Ensure accurate and timely accounting and reporting performed by FSSC
Build strong relationships with in-market finance teams and FSSC professionals
Provide support and training for the development of FSSC teams

CPA or equivalent professional designation required
5+ years of progressive experience in accounting and finance
Strong knowledge in ERP systems and financial automation tools
Excellent analytical and problem-solving skills
Proficient in MS Office suite including Outlook, Excel, Word, Power Point, SharePoint, PowerBI, PowerApps and Alteryx
IFRS 17 knowledge preferred
Ability to anticipate issues and think proactively

Health, dental, mental health, vision insurance
Short
and long-term disability insurance
Life and AD&D insurance coverage
Adoption/surrogacy and wellness benefits
Employee/family assistance plans
Retirement savings plans (including pension and global share ownership plan)
Financial education and counseling resources
Generous paid time off program including holidays, vacation, personal, and sick days

Global Shared Services Hub – Manager

Key skills