Serves customers by answering incoming calls utilizing Denver Health and Departmental policies/processes to resolve customer requests
Directs calls to the appropriate area when necessary
Effectively screens/identifies customer requirements and takes appropriate action based on this information
Provides assistance to Denver Health staff by collecting demographic, medical complaint and key information required to facilitate appropriate patient care and call resolution
Completes computerized patient scheduling, collection of comprehensive demographic and insurance information required to facilitate timely and accurate billing of services
Fulfills internal and external customer requests by clarifying desired information, utilizing Denver Health resources to complete transactions, forwarding requests when appropriate

High School Diploma or GED Required
1-3 years of customer service or healthcare experience Required
Familiar with a variety of healthcare concepts, practices, and procedures
Excellent customer focus/service, people skills, listening, verbal and written communication, problem solving and multitasking skills
Knowledge of standardized scheduling, canceling, rescheduling, attendance procedures
Knowledge of Commercial Insurance referral and authorization process is preferred
Ability to perform basic math
Able to type 40wpm
Possess knowledge of PC applications (NT, Windows), healthcare applications and phone systems

Outstanding benefits including up to 27 paid days off per year
Immediate retirement plan employer contribution up to 9.5%
Generous medical plans
Free RTD EcoPass (public transportation)
On-site employee fitness center and wellness classes
Childcare discount programs & exclusive perks on large brands, travel, and more
Tuition reimbursement & assistance
Education & development opportunities including career pathways and coaching
Professional clinical advancement program & shared governance
Public Service Loan Forgiveness (PSLF) eligible employer+ free student loan coaching and assistance navigating the PSLF program
National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer

Scheduler I, Call Center

Key skills