Lead a high-performing team within our Healthcare Operations department.
Coach, develop, and motivate teammates to meet departmental goals while ensuring compliance, efficiency, and outstanding service delivery.
Partner with Human Resources to recruit, interview, and select top talent.
Build meaningful connections with team members to encourage open communication, trust, and accountability.
Conduct regular one-on-ones, evaluations, and professional development sessions.
Monitor and evaluate results based on productivity, quality, and timeliness.
Identify and implement process improvements that support department goals.
Champion GetixHealth’s mission, vision, and values across all interactions.

Education: High school diploma or equivalent required; Associate or Bachelor’s degree preferred.
2+ years of experience in a healthcare call center or revenue cycle environment, with 1+ year in a supervisory or leadership role.
Artiva experience required (strong working knowledge of workflows, reporting, and system navigation).
Experience: 1+ years of leadership experience in a contact center, healthcare operations, or revenue cycle setting preferred.
Experience managing remote teams and prioritizing workloads across multiple client accounts.
Knowledge of medical billing, insurance claims, and healthcare administration is a plus.
Certifications: Certified Revenue Cycle Specialist (CRCS) required within the first year of employment.
Technical Skills: Proficient in Microsoft Office Suite and contact center technology platforms.
Strong computer literacy and ability to troubleshoot basic technical issues remotely.
Experience with healthcare billing systems or EMR software preferred.

Comprehensive Health Coverage: Enjoy medical, dental, and vision plans available starting after 60 days of full-time employment.
Life & Disability Insurance: Benefit from basic life/AD&D, short-term, and long-term disability coverage, with optional voluntary life/AD&D plans.
401(k) Plan: Eligible to participate in the company’s 401(k) plan after 6 months of continuous service.
Paid Time Off (PTO): Start accruing PTO from your very first day of employment.
Flexible Benefits: Customize your benefits package to fit your personal and family needs.

Call Center Supervisor

Key skills