The Event Sales & Services Manager is responsible for generating direct sales of event and catering only opportunities
Coordination and facilitation of all groups and events at the Hotel
Ensuring a seamless experience from start to finish while supporting the sales team in generating revenue and business growth for the Hotel
Catering and Event Only Sales: Directly facilitate qualifying, proposing, negotiating, and contracting agreements for all event and catering only opportunities under designated deployment
Prospecting and acquiring new clients, developing and implementing sales strategies to achieve revenue targets, understanding competitive landscape and identifying opportunities, negotiating contracts and securing bookings
Client Liaison: Directly communicate with clients to ensure all group and event documents are comprehensively prepared and finalized using tools and systems provided
Banquet Coordination: Oversee the timely distribution of Banquet Event Orders (BEOs) in line with hotel deadlines
Upselling & Client Communication: Present clients with potential upgrade opportunities maximizing revenue opportunities for the Hotel, collect necessary agreements and deposits, and consistently communicate on group arrangements
Group & Event Feedback & Management: Partner with hotel staff for pre-and post-event meetings including BEO review, guaranteeing client satisfaction and collating feedback
Monitor guest room blocks, ensuring contract adherence and optimizing revenue opportunities, communicating on rooming lists, cut off dates, attrition, etc.
Room Management: Monitor guest room allocations to ensure contract compliance while capitalizing on revenue opportunities
Alert clients about potential attrition charges for rooms and F&B if bookings or revenues are projected to fall short of the contract
Payment Management: Supervise the entire client payment process, from initial deposits to the final bill
Booking & Documentation: Utilize the Hotel Sales & Catering software (STS) to meticulously document interactions and attach vital documents such as BEOs, payment forms, diagrams, and agendas.
Requirements
Best candidate will offer 2 years of sales and servicing banquets/events in a hotel, event center or similar type of venue
Knowledge of event planning, food and beverage operations and service standards
Proficiency in event management software and CRM tools
Strong customer service skills, computer skills, and organizational skills are critical to the success of this position.
Ideal candidate will be outgoing and a proven self-starter.
Schedule is flexible and applicants must be able to work a varied schedule as dictated by the level and type of business.
Benefits
Competitive Compensation
Health Coverage
Medical, Dental, and Vision insurance
Ancillary Benefits to support your well-being
401(k) with company contribution
Work-Life Balance
Paid Time Off (PTO) (based on FT or PT status)
Paid Sick Leave to take care of yourself when needed (based on FT or PT status)
Career Growth & Support
On-the-job training and mentorship
Clear pathways for advancement within the company
Extra Perks
Associate Referral Program – get rewarded for bringing in top talent
Hotel Discounts – enjoy the exclusive rates at our properties