Event Sales and Services Manager

Role Overview

• The Event Sales & Services Manager is responsible for generating direct sales of event and catering only opportunities
• Coordination and facilitation of all groups and events at the Hotel
• Ensuring a seamless experience from start to finish while supporting the sales team in generating revenue and business growth for the Hotel
• Catering and Event Only Sales: Directly facilitate qualifying, proposing, negotiating, and contracting agreements for all event and catering only opportunities under designated deployment
• Prospecting and acquiring new clients, developing and implementing sales strategies to achieve revenue targets, understanding competitive landscape and identifying opportunities, negotiating contracts and securing bookings
• Client Liaison: Directly communicate with clients to ensure all group and event documents are comprehensively prepared and finalized using tools and systems provided
• Banquet Coordination: Oversee the timely distribution of Banquet Event Orders (BEOs) in line with hotel deadlines
• Upselling & Client Communication: Present clients with potential upgrade opportunities maximizing revenue opportunities for the Hotel, collect necessary agreements and deposits, and consistently communicate on group arrangements
• Group & Event Feedback & Management: Partner with hotel staff for pre-and post-event meetings including BEO review, guaranteeing client satisfaction and collating feedback
• Monitor guest room blocks, ensuring contract adherence and optimizing revenue opportunities, communicating on rooming lists, cut off dates, attrition, etc.
• Room Management: Monitor guest room allocations to ensure contract compliance while capitalizing on revenue opportunities
• Alert clients about potential attrition charges for rooms and F&B if bookings or revenues are projected to fall short of the contract
• Payment Management: Supervise the entire client payment process, from initial deposits to the final bill
• Booking & Documentation: Utilize the Hotel Sales & Catering software (STS) to meticulously document interactions and attach vital documents such as BEOs, payment forms, diagrams, and agendas.

Requirements

• Best candidate will offer 2 years of sales and servicing banquets/events in a hotel, event center or similar type of venue
• Knowledge of event planning, food and beverage operations and service standards
• Proficiency in event management software and CRM tools
• Strong customer service skills, computer skills, and organizational skills are critical to the success of this position.
• Ideal candidate will be outgoing and a proven self-starter.
• Schedule is flexible and applicants must be able to work a varied schedule as dictated by the level and type of business.

Benefits

• Competitive Compensation
• Health Coverage
• Medical, Dental, and Vision insurance
• Ancillary Benefits to support your well-being
• 401(k) with company contribution
• Work-Life Balance
• Paid Time Off (PTO) (based on FT or PT status)
• Paid Sick Leave to take care of yourself when needed (based on FT or PT status)
• Career Growth & Support
• On-the-job training and mentorship
• Clear pathways for advancement within the company
• Extra Perks
• Associate Referral Program – get rewarded for bringing in top talent
• Hotel Discounts – enjoy the exclusive rates at our properties
• Daily Pay – Access to your pay when you want it!