Serve as the primary point of contact for Chapter leadership, providing timely, and well-informed guidance on operational and procedural matters
Serve as a frontline responder to Chapter officer inquiries, often involving nuanced association management, policy, or procedural questions
Monitor and respond to a high-volume shared Chapter Support inbox, addressing multiple deadline-driven inquiries with accuracy and consistency
Research and reference existing bylaws, policies, and guidance to provide accurate responses and escalate complex governance matters as appropriate
Coordinate Council of Chapter Chair meetings, including meeting scheduling, agenda development, preparation of meeting materials, meeting minutes, and follow-up
Communicate and follow up with component leadership regarding required administrative and fiscal processes, including annual filings and compliance related items
Strengthen the component leader communities through staff-supported forums that encourage collaboration and adherence to AILA standards
Provide operational and administrative support to the Regional Coordination Committees, including meeting scheduling, agenda development, meeting minutes, and follow-up

Bachelor’s degree or equivalent work experience
Minimum of 3–5 years of experience supporting or managing chapter/component relations or volunteer engagement, within an association environment
Strong understanding of association best practices for working with volunteer leaders
Exceptional interpersonal and communication skills, with the ability to build trust-based relationships with volunteer leaders and internal staff
Proven project management and organizational skills, including the ability to manage multiple deadlines and coordinate logistics for calls, meetings, and resource updates
Attention to detail and follow-through in a remote or hybrid environment
Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, SharePoint); familiarity with tools such as Zoom, Teams, and project management systems, such as Smartsheet
Strong analytical and critical-thinking skills; able to apply existing policies and guidance to chapter scenarios is required
Excellent written communication skills, with the ability to convey policies and procedures, and complex information clearly and diplomatically
Proven ability to research, synthesize, and summarize information for different audiences
Sound judgment and comfort escalating complex or sensitive matters appropriately
Ability to work independently in a fast-paced, deadline-driven environment

Component Relations Manager

Key skills