Client Service Specialist

Role Overview

• Oversight of client projects from contract signature to accounts receivable
• Responsible for providing a high level of customer service
• Coordinate audit planning efforts between the auditor and client, ensuring audit timing windows are maintained
• Oversee Internal coordination and project outcome; effectively and efficiently processes internal and external request associated with the client
• Communicates directly with the client and works to find solutions for the client
• Ensure quality of data and timelines meet requirements in accordance with scheme and DNV’s ICP and internal KPI’s
• Review audit data and update multi system database to account for the changes impacting the clients’ certifications
• Consistently meet key metrics
• KPI’s related to scheduling and planning, response time internally and externally, and Reports
• Interacts with other departments including Sales, Technical, and auditors to ensure a superior customer experience
• Ensure on-time certificate delivery
• Supports with invoicing and collections process as required

Requirements

• Minimum of 3 years customer service with at least 1 year of experience working with ISO 9001, ISO 14001, and/or ISO 45001
• Bachelor's degree in a relevant field
• Proficient at Microsoft Office
• Ability to work in a fast-paced environment and handle multiple competing tasks and demands
• Strong written and verbal English communication skills
• We conduct pre-employment background screening

What is Preferred

• Ability to read/interpret audit protocols and work instructions
• Good interpersonal, communication and internal and external stakeholder management skills with ability to drive and achieve results in an independent manner through functions, geographies and stakeholders

Benefits

• Generous paid time off (vacation, sick days, company holidays, personal days)
• Medical, Dental, and Vision benefit plans available to all employees
• Special programs – Employee Assistance Program and accident and critical illness options for you and your family
• Workplace strategies for mental help resources available to all employees
• Registered Retirement Savings Plan (RRSP) with company match
• Company provided life insurance, short-term, and long-term disability benefits
• Education Assistance Program
• Flexible work schedule with hybrid opportunities
• Consumer discounts and rewards through our BenefitsHub
• Advancement opportunities