Senior Learning Specialist

Role Overview

• Partner with stakeholders and Subject Matter Experts (SMEs) to conduct needs assessments, learning objectives, and recommend appropriate instructional strategies and delivery modalities (e.g., e-learning, blended, instructor-led, microlearning).
• Design, develop, and revise engaging and effective learning content, ensuring alignment with adult learning principles and organizational goals.
• Conduct quality assurance reviews of learning assets for accuracy, consistency, accessibility and technical functionality.
• Utilize evaluation strategies to measure the effectiveness and business impact of learning programs; use data to continuously iterate and improve content.
• Serve as the secondary administrator for the LMS (Docebo), supporting configuration, integration points, and ongoing operational maintenance.
• Upload, test, and manage learning content (SCORM, xAPI, AICC, documents) and curriculum structures within the LMS, ensuring proper version control and catalog organization.
• Support user account management, organizational hierarchies, roles, permissions, and enrollment rules.
• Provide prompt tier 2 technical support to learners, power users and administrators regarding LMS access and functionality issues.
• Create, monitor and analyze standard and custom LMS reports on training completion rates, usage statistics, evaluation scores, and other key learning metrics to inform decision-making.
• Monitor LMS performance, troubleshoot technical issues, and support system updates/patches.
• Maintain comprehensive LMS administration documentation and provide training to end-users and internal team members on system functionality and best practices.

Requirements

• Bachelor's degree in Instructional Design, Educational Technology, Human Resources, or a related field.
• Minimum of 3-5 years of experience in instructional design and curriculum development.
• Minimum of 2-3 years of hands-on experience as a technical administrator of an enterprise-level LMS.
• Proven ability to apply instructional design models to create engaging learning solutions.
• Proficiency with at least one major LMS platform.
• Proficiency with industry-standard e-learning authoring tools.
• Understanding of web standards, content packaging formats (SCORM, xAPI), and data security principles related to learning platforms.
• Excellent project management skills, with the ability to manage multiple complex projects simultaneously and meet tight deadlines.
• Superior verbal and written communication, interpersonal, and presentation skills, with the ability to effectively consult with and influence stakeholders at all levels.
• Strong analytical skills for generating reports and troubleshooting technical LMS issues.

Benefits

• Medical/Dental/Vision Insurance
• Life Insurance
• Disability Insurance
• 401k Plan + Company Match
• Stock Purchase Plan
• Paid Vacations/Holidays
• Paid Baby Bonding Leave
• Employee Discounts
• PowerU
• 100% Funded Education Programs
• Employee Donation Matching
• Volunteer Hour Rewards