Consultant II – International Relocation

Role Overview

• Provide single point of co-ordination for all phases of International relocation activities, administering and policing client policy on behalf of client as outlined in their specific policies
• Provide impeccable customer service to assignee and their family
• Coordinate the delivery of services and manage vendors as dictated by client policy
• Counsel employees to the best utilization of program benefits
• Demonstrate sound knowledge of products and services
• Dealing with Client’s employees on a day to day basis in accordance with their policy
• Deliver the International Relocation products and services to the employee
• Strive to maintain Cartus’ position as the Market Leader by continuing to deliver exceptional customer services
• Participate in special projects as needed, including client presentations and client/supplier training
• Identify growth opportunities and refer it to the Account Management Team
• Be responsible for the co-ordination of Cartus Services, i.e., language, and cross-cultural training.
• To counsel the employee on their payroll benefits and partner closely with client Payroll teams to ensure seamless service delivery
• Interpret customer needs while balancing client policy; proactively maintain communication with assignee and client throughout assignment life cycle
• Demonstrate knowledge of policy and programs in all interactions with client
• Recommend enhancements to client policy, dependant on the client you are working with.
• Evaluate client policy and recommend revisions and customization as appropriate
• Provide consultative expertise regarding industry best practices and program administration
• Research information to assist clients in the development of new and existing international policies and compensation programs.
• Develop and maintain all pertinent records and ad hoc reports for management review and decision making
• Maintain and Manage relationships with Cartus’ internal departments and external suppliers/partners in regards to reaching the clients expectations
• Proactively seek opportunities to resolve unique customer concerns and needs; identify opportunities for enhancement to current client processes.
• Ensure 100% accuracy and data integrity in all Cartus systems
• Maintain compliance with Cartus’ core values, practices, and standards
• Assist with the development and training of Train new internal personnel

Requirements

• Related business experience in the customer service or relocation field required
• Business experience in a highly pressurized customer service environment
• Demonstrated analytical and process skills are a minimum requirement
• High level of accuracy and process orientation required
• Bilingual and/or expatriate experience desirable
• Computer Literacy MS Office, Excel to an intermediate level

Benefits

• EOE including disability/veteran
• At Anywhere, compensation varies by knowledge, skills, and experience. Bonuses, incentives and benefits, depend on the position