Area Vice President of Operations – Personal Care Services

Role Overview

• Lead all Personal Care Services (PCS) operations in alignment with Elara Caring’s mission, vision, and executive leadership priorities
• Drive positive financial, clinical, and operational performance across the PCS organization while ensuring the highest quality of patient care
• Provide strategic direction, leadership, and support to PCS leaders, Administrators, and Clinical Managers to achieve organizational goals, budgets, and quality standards
• Oversee operational execution, ensuring compliance with all regulatory requirements, payer standards, accreditation guidelines, and company policies
• Partner with executive leadership to develop, implement, and execute strategic plans, operational initiatives, and budget priorities
• Monitor operational performance through dashboards, reporting, and analysis, and take action to drive continuous improvement and results
• Lead the development, implementation, and evaluation of operational policies, clinical protocols, quality programs, and service delivery standards
• Build, develop, and coach high-performing leadership teams, ensuring accountability, engagement, and operational excellence
• Conduct performance evaluations and provide ongoing coaching and leadership development to strengthen organizational capability
• Ensure adequate staffing levels, workforce planning, and organizational readiness to meet service delivery and growth objectives
• Promote a collaborative, innovative, and high-performing culture across all PCS operations and branch locations
• Serve as a visible and engaged leader, building strong relationships with internal teams, executive leadership, and community partners
• Support compliance initiatives, including documentation standards, safety protocols, OSHA requirements, and Medicare certification requirements
• Act as a liaison between PCS operations and corporate departments to ensure alignment, communication, and seamless care delivery
• Respond to operational challenges with professionalism and leadership, maintaining focus and direction in high-pressure situations
• Participate in community engagement, leadership meetings, and organizational initiatives to strengthen Elara Caring’s presence and impact
• Protect patient and staff confidentiality and ensure full compliance with HIPAA and privacy regulations
• Lead special projects and operational initiatives to support organizational growth, transformation, and strategic priorities
• Performs other duties/projects as assigned.

Requirements

• Bachelor’s degree in Business, Healthcare Administration, Organizational Development, Leadership, or a related field required; Master’s degree preferred
• Minimum of five (5) years of leadership experience in healthcare operations, with Personal Care Services or home care strongly preferred
• Minimum of five (5) years of experience in organizational leadership, operational management, or program development
• At least two (2) years of direct supervisory experience leading managers or multi-site teams
• Current Registered Nurse (RN) license preferred, but not required
• Strong knowledge of Personal Care Services regulations, reimbursement models, and operational compliance standards
• Proven leadership skills with the ability to drive performance, develop teams, and execute strategic initiatives
• Demonstrated experience in organizational development, operational improvement, and project management
• Excellent verbal and written communication skills, with the ability to influence stakeholders at all levels
• Strong interpersonal skills with the ability to foster collaboration, engagement, and accountability across teams
• High level of professionalism, sound judgment, and ability to navigate complex operational environments
• Reliable transportation, valid driver’s license, and current auto insurance in accordance with state requirements
• Ability and willingness to travel at least 25% to support branch operations and organizational priorities
• Must meet all agency health screening and compliance requirements.

Benefits

• Competitive compensation package
• Tuition reimbursement for full-time staff and continuing education opportunities for all employees at no cost
• Opportunities for advancement
• Comprehensive insurance plans for medical, dental, and vision benefits
• 401(K) with employer match
• Paid time off, paid holidays, family, and pet bereavement
• Pet insurance