Lead all Personal Care Services (PCS) operations in alignment with Elara Caring’s mission, vision, and executive leadership priorities
Drive positive financial, clinical, and operational performance across the PCS organization while ensuring the highest quality of patient care
Provide strategic direction, leadership, and support to PCS leaders, Administrators, and Clinical Managers to achieve organizational goals, budgets, and quality standards
Oversee operational execution, ensuring compliance with all regulatory requirements, payer standards, accreditation guidelines, and company policies
Partner with executive leadership to develop, implement, and execute strategic plans, operational initiatives, and budget priorities
Monitor operational performance through dashboards, reporting, and analysis, and take action to drive continuous improvement and results
Lead the development, implementation, and evaluation of operational policies, clinical protocols, quality programs, and service delivery standards
Build, develop, and coach high-performing leadership teams, ensuring accountability, engagement, and operational excellence
Conduct performance evaluations and provide ongoing coaching and leadership development to strengthen organizational capability
Ensure adequate staffing levels, workforce planning, and organizational readiness to meet service delivery and growth objectives
Promote a collaborative, innovative, and high-performing culture across all PCS operations and branch locations
Serve as a visible and engaged leader, building strong relationships with internal teams, executive leadership, and community partners
Support compliance initiatives, including documentation standards, safety protocols, OSHA requirements, and Medicare certification requirements
Act as a liaison between PCS operations and corporate departments to ensure alignment, communication, and seamless care delivery
Respond to operational challenges with professionalism and leadership, maintaining focus and direction in high-pressure situations
Participate in community engagement, leadership meetings, and organizational initiatives to strengthen Elara Caring’s presence and impact
Protect patient and staff confidentiality and ensure full compliance with HIPAA and privacy regulations
Lead special projects and operational initiatives to support organizational growth, transformation, and strategic priorities
Performs other duties/projects as assigned.
Requirements
Bachelor’s degree in Business, Healthcare Administration, Organizational Development, Leadership, or a related field required; Master’s degree preferred
Minimum of five (5) years of leadership experience in healthcare operations, with Personal Care Services or home care strongly preferred
Minimum of five (5) years of experience in organizational leadership, operational management, or program development
At least two (2) years of direct supervisory experience leading managers or multi-site teams
Current Registered Nurse (RN) license preferred, but not required
Strong knowledge of Personal Care Services regulations, reimbursement models, and operational compliance standards
Proven leadership skills with the ability to drive performance, develop teams, and execute strategic initiatives
Demonstrated experience in organizational development, operational improvement, and project management
Excellent verbal and written communication skills, with the ability to influence stakeholders at all levels
Strong interpersonal skills with the ability to foster collaboration, engagement, and accountability across teams
High level of professionalism, sound judgment, and ability to navigate complex operational environments
Reliable transportation, valid driver’s license, and current auto insurance in accordance with state requirements
Ability and willingness to travel at least 25% to support branch operations and organizational priorities
Must meet all agency health screening and compliance requirements.
Benefits
Competitive compensation package
Tuition reimbursement for full-time staff and continuing education opportunities for all employees at no cost
Opportunities for advancement
Comprehensive insurance plans for medical, dental, and vision benefits
401(K) with employer match
Paid time off, paid holidays, family, and pet bereavement