Area Vice President, Operations

Role Overview

• Lead and oversee day-to-day and strategic operations across multiple LHCSA home care locations in New York, ensuring operational excellence and consistent service delivery
• Drive business growth by expanding key service lines, including LHCSA, NHTD, Private Pay, and VA programs
• Partner closely with sales, clinical, and operational leaders to increase market share, strengthen referral pipelines, and enhance payer partnerships
• Lead operational transformation initiatives, including technology adoption, process improvement, and modernization of intake, scheduling, and staffing workflows
• Optimize centralized intake, call center, and scheduling operations to improve efficiency, responsiveness, and client experience
• Build, develop, and retain high-performing leadership teams, fostering a culture of accountability, engagement, and performance excellence
• Implement performance strategies focused on key metrics, including utilization, staffing efficiency, client satisfaction, and service delivery outcomes
• Drive change management initiatives, helping teams successfully navigate growth, transformation, and evolving business needs
• Ensure full compliance with New York regulatory requirements, payer standards, and Elara Caring operational policies
• Serve as a visible and engaged leader in the market, building strong relationships with internal teams, referral sources, and community partners
• Promote a culture focused on client-centered care, operational discipline, and continuous improvement
• Performs other duties/projects as assigned.

Requirements

• 7+ years experience within the personal care services sector.
• 5+ years experience in a leadership role managing teams.
• Proven senior leadership experience in home care, LHCSA, or healthcare operations
• Demonstrated success leading multi-site operations and scaling service delivery in a growth-focused environment
• Strong experience driving operational performance across intake, scheduling, staffing, and service delivery functions
• Experience working with or leading centralized intake, call center, or scheduling operations strongly preferred
• Track record of successfully leading change management, operational transformation, or technology adoption initiatives
• Strong understanding of New York home care regulations, LHCSA operations, and payer requirements preferred
• Experience growing and expanding service lines such as Private Pay, NHTD, VA, or similar programs preferred
• Strong business acumen with the ability to drive growth, improve performance, and deliver measurable results
• Exceptional leadership, communication, and team development skills
• Ability to influence, inspire, and align teams at all levels of the organization
• Passion for home care, operational excellence, and delivering high-quality client-centered services.

Benefits

• Competitive compensation package
• Tuition reimbursement for full-time staff and continuing education opportunities for all employees at no cost
• Opportunities for advancement
• Comprehensive insurance plans for medical, dental, and vision benefits
• 401(K) with employer match
• Paid time off, paid holidays, family, and pet bereavement
• Pet insurance