Lead and oversee day-to-day and strategic operations across multiple LHCSA home care locations in New York, ensuring operational excellence and consistent service delivery
Drive business growth by expanding key service lines, including LHCSA, NHTD, Private Pay, and VA programs
Partner closely with sales, clinical, and operational leaders to increase market share, strengthen referral pipelines, and enhance payer partnerships
Lead operational transformation initiatives, including technology adoption, process improvement, and modernization of intake, scheduling, and staffing workflows
Optimize centralized intake, call center, and scheduling operations to improve efficiency, responsiveness, and client experience
Build, develop, and retain high-performing leadership teams, fostering a culture of accountability, engagement, and performance excellence
Implement performance strategies focused on key metrics, including utilization, staffing efficiency, client satisfaction, and service delivery outcomes
Drive change management initiatives, helping teams successfully navigate growth, transformation, and evolving business needs
Ensure full compliance with New York regulatory requirements, payer standards, and Elara Caring operational policies
Serve as a visible and engaged leader in the market, building strong relationships with internal teams, referral sources, and community partners
Promote a culture focused on client-centered care, operational discipline, and continuous improvement
Performs other duties/projects as assigned.
Requirements
7+ years experience within the personal care services sector.
5+ years experience in a leadership role managing teams.
Proven senior leadership experience in home care, LHCSA, or healthcare operations
Demonstrated success leading multi-site operations and scaling service delivery in a growth-focused environment
Strong experience driving operational performance across intake, scheduling, staffing, and service delivery functions
Experience working with or leading centralized intake, call center, or scheduling operations strongly preferred
Track record of successfully leading change management, operational transformation, or technology adoption initiatives
Strong understanding of New York home care regulations, LHCSA operations, and payer requirements preferred
Experience growing and expanding service lines such as Private Pay, NHTD, VA, or similar programs preferred
Strong business acumen with the ability to drive growth, improve performance, and deliver measurable results
Exceptional leadership, communication, and team development skills
Ability to influence, inspire, and align teams at all levels of the organization
Passion for home care, operational excellence, and delivering high-quality client-centered services.
Benefits
Competitive compensation package
Tuition reimbursement for full-time staff and continuing education opportunities for all employees at no cost
Opportunities for advancement
Comprehensive insurance plans for medical, dental, and vision benefits
401(K) with employer match
Paid time off, paid holidays, family, and pet bereavement