Field Support Specialist, Eastern Region

Role Overview

• Provide advanced corrective maintenance, troubleshooting, and repair support across multiple solar facilities.
• Serve as a regional technical resource for corrective maintenance activities, NCS items, and escalated troubleshooting issues across multiple sites.
• Travel extensively (approximately 75 percent) to support corrective maintenance activities throughout the assigned region.
• Perform detailed electrical testing, troubleshooting, and repair of low, medium, and high voltage systems, including inverters, combiners, trackers, MV equipment, and substation-adjacent components.
• Utilize system monitoring applications, SCADA, and plant data to diagnose system-level and equipment-level issues.
• Support root cause analysis efforts and provide technical recommendations to prevent repeat failures.
• Coordinate with site personnel, Field Service Leads, OCC, Project Management Teams, and other internal stakeholders during corrective maintenance activities.
• Accurately account for time, materials, and corrective actions expended in the performance of job responsibilities.
• Maintain a high standard of documentation, including detailed work orders, corrective action reports, NCS closeout documentation, and technical summaries.
• Operate service equipment safely and maintain required records related to equipment and systems.
• Understand, follow, and communicate safety regulations, site-specific procedures, and work controls.
• Support training and technical knowledge sharing with site technicians as needed during corrective activities.

Requirements

• High School Diploma or General Equivalency Diploma (GED) or equivalent, Vocational or Technical School training a plus
• Associates Degree or Certificate in Electronics, Electrical Technology, or Mechanics preferred
• Minimum three years of experience in utility-scale solar and/or a related electrical power industry
• Strong corrective maintenance and troubleshooting background required
• Demonstrated understanding of safe electrical and mechanical practices
• Demonstrated advanced knowledge of electrical testing and troubleshooting equipment
• Strong working knowledge of utility-scale solar systems, protection devices, control systems, power supplies, loads, conductors, inverters, transformers, and balance-of-plant equipment
• Strong working knowledge of DC electrical theory and advanced troubleshooting methods for safe and effective work within photovoltaic (PV) arrays
• Ability to troubleshoot network, communications, and telemetry-related issues
• Familiarity with substation operations, including switching plans, one-line diagrams, field drawings, and as-built documentation
• Ability to read and interpret electrical schematics, one-lines, wiring diagrams, field drawings, and as-built documentation
• Strong computer operation skills, including CMMS, system monitoring applications, and standard office software
• Demonstrated ability to produce clear, accurate, and thorough technical documentation and reports
• Valid OSHA 10 certification required (OSHA 30 preferred)
• Valid NFPA 70E Safety Training certification required
• Inverter Field Application Specialist (FAS) certifications or other relevant electrical certifications are not required, but are considered a strong plus
• Substation training and/or certifications highly recommended
• Remain current in all safety and technical trainings
• Effective verbal and written English language communication skills
• Effective organizational and time management skills, especially in a multi-site support role
• Ability to work independently at remote locations in extreme weather conditions (heat, cold, inclement weather)
• Ability to work on an on-call basis (may include weekends or after-hours situations)
• Ability to travel extensively (approximately 75 percent), including overnight and extended assignments
• Valid driver’s license, satisfactory driving record, and ability to operate company vehicle.

Tech Stack

• Switching

Benefits

• Employees (and their families) are eligible for medical, dental, vision, basic life and disability insurance.
• Employees can enroll in our company’s 401(k) plan and are provided vacation, sick and holiday pay.