About this role
Role Overview
- Maintains and manages the local third-party service provider relationships to support quality, service, and expense goals
- Leverages capabilities within the PROvider Experience Group to partner on sourcing, onboarding/upskilling, and engagement to retain Lowe’s third-party service providers
- Manages the relationship and performance of the service provider network through direct interaction with the service providers
- Ensures third-party service providers are knowledgeable of all Lowe’s applications that pertain to the service provider relationships
- Oversees service quality through regular interaction including jobsite inspections, service provider meetings, and reviewing customer satisfaction and capacity metrics
- Works cross-functionally with Store based PRO Services Field Managers to resolve any customer issues related to the services providers
Requirements
- Bachelor’s degree in Business or Related field or equivalent years of experience in lieu of education requirement, if applicable
- 3 years Related industry experience (installation service or home improvement industry) in product Installation and financial acumen
- 3 years Demonstrated experience working with Independent Service Providers to deliver best in class customer experiences through oversight of program metrics
- Active applicable Trade or Business License (e.g.General Contractor license, Lead Paint Certification)
Benefits
- Exceptional benefits and opportunities to grow their skills