Manage vendor contracts and ensure compliance with Master Service Agreements, Statements of Work, and internal controls to mitigate risks
Develop and implement strategic initiatives and policies to improve vendor management practices and support financial performance
Build and maintain vendor relationships to align service delivery expectations and enhance reliability
Lead communication and escalation processes to resolve vendor performance and service delivery issues promptly
Monitor vendor performance through scorecards and metrics, providing feedback and conducting evaluations to drive improvements
Also responsible for other duties/projects as assigned by business management as needed

Bachelor's Degree plus 3 years of related work experience OR advanced degree with 1 year of related work experience OR combination of education and experience deemed equivalent
Acceptable areas of study include Business, Finance, Engineering or related field
4-7 years
Telecommunications/Wireless Industry Vendor Performance Management
Experience in Engineering, Finance or Carrier Management desired or equivalent combination of education and experience
Management, team lead, or other equivalent leadership experience
Analytics (Required)
Problem Solving (Required)
Vendor Management (Required)
Cross Functional Relationships (Required)
Conflict Management (Required)
At least 18 years of age
Legally authorized to work in the United States

Senior Vendor Performance Manager

Key skills