Key skills
Account Management
About this role
Role Overview
- Develop working relationships with internal and external customers
- Assist with account management maintaining customer profiles and service needs
- Address customer questions regarding shipments, billing, and services
- Interface with carriers to track shipments or details
- Manage various documents for accuracy
- Update operational/customer data in software systems
- Track orders and assist with tracing as needed
- Create and process invoices, reviews for accuracy
- Assist with running and summarizing operational reports
- Ensure compliance with company policies and maintain a safe work environment
Requirements
- High School graduate or GED
- Five years of office experience in a logistics/transportation environment
- Basic to Intermediate proficiency in Microsoft Office
- Proficiency with job specific software applications
- Utilizes databases and systems to review and verify documentation and information
- Ability to prepare basic reports, queries, and operational information
- Ability to track and trace basic shipments or product
- Understanding of providers, carriers and services in related supply chain environments
- Ability to communicate potential concerns or delays
- Operates in a fast pace and changing environment
- Capable of communicating with co-workers to provide and receive direction
Benefits
- Competitive Paid Time Off
- 401(k)
- Health insurance
- Employee benefits platform with discounts on gym memberships
- Diverse range of retail, travel, car and hospitality brands
- Pet insurance
- Company paid life insurance
- Accident insurance
- Short
- and long-term disability coverage
- Employee assistance plan
- Voluntary benefits including additional life insurance
- AD&D coverage
- Buy-up short
- and long-term disability
- Critical illness
- Identity theft & legal plan
- Flexible Paid Time Off programs including company paid holidays
- Tuition reimbursement program