Key skills
Account Management
About this role
Role Overview
- Develop critical relationships with internal or external customers
- Assist with account management such as maintaining customer profiles, details and service needs
- Address sensitive, escalated internal or external customer questions and concerns regarding shipments, billing, status, services, carriers, and other needs
- Work with supervisors and trainers to ensure staff are trained, provides assistance and feedback and completes appropriate forms or documents when required
- Prioritize and assign work and provides work direction
- Assist with overseeing the processing of services and customer service commitments to reflect established company policies, procedures, and requirements
- Track orders and shipments and assist with tracing as needed
- Run, analyze, and summarize more complex operational reports and details
Requirements
- High School graduate or GED; Associates Degree or equivalent combination of work experience preferred
- Two years of office experience in a logistics/transportation environment
- Basic proficiency in Microsoft Office, Internet, web-based and job specific software applications
- Ability to enter, review and verify documentation and information
- Knowledgeable of customer service principles and practices
Benefits
- Competitive Paid Time Off
- 401(k)
- Health insurance
- Employee benefits platform with discounts on gym memberships and a variety of retail, travel, car and hospitality brands
- Pet insurance