About this role

Develop and execute the implementation phase of our product with new customers
Oversee implementations from end-to-end, from Kick-off, through technical Discovery and Initial rollout
Configure key components of our system (SSO, Tele-Health, EHR integrations)
Effectively communicate with customers, from executives down to the IT teams
Interface with Eleos’ team; CS team, Product, Engineering, and Leadership to ensure a successful go-live
Coordinate project timelines, tasks, and development efforts to manage implementation projects
Troubleshoot with customers when issues arise

5+ years leading hands-on B2B, SaaS enterprise-wide implementation projects (e.g. EHR, CRM, ERP)
Experience at a high-growth, fast-paced, innovative organization
Strong technical configuration acumen including experience with HTML/CSS, JSON, XML
Previous experience working directly with external customers in a post-sales role and with R&D teams within a tech environment
Exceptional verbal and written communication
Practical problem-solving and analytical skills
Open to 30% travel

Implementation Manager

Key skills