Monitoring, Analysis, Response and Communication Technician

Role Overview

• Assist in the strategic direction for facilities operations.
• Ensure all safety procedures are followed.
• Assist in development of training programs to increase team technical capabilities.
• Be part of a 24/7/365 team to monitor and assist sites with incident response and management.
• Assist in site incident investigation by utilizing structured problem solving to identify root cause of failures.
• Identify opportunities to improve quality, customer service and cost performance, and assist in the execution of approved plans.
• Assist in the creation of reports and presentations for senior management.

Requirements

• Three to five (3-5) years of data center experience preferred.
• Be able to work different shifts within 24/7/365 coverage strategy.
• Proven record of accomplishment for cultivating strong relationships with internal stakeholders, vendors, or customers.
• Excellent communication skills, teamwork, organizational and problem-solving skills.
• Proficient with Microsoft Office Suite and project management software.
• Demonstrated understanding of engineering documentation, electrical diagrams, and standard operating procedures.
• Multilingual is a plus.

Benefits

• Fast paced environment
• 12 hour shifts
• 24/7/365 team coverage
• Equal opportunity employer
• Reasonable accommodation for qualified individuals with disabilities