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Monitoring, Analysis, Response and Communication Technician at Mimecast | JobVerse
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Monitoring, Analysis, Response and Communication Technician
Mimecast
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Monitoring, Analysis, Response and Communication Technician
United States
Full Time
1 week ago
H1B Sponsor
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Key skills
Project Management
Communication
Problem Solving
About this role
Role Overview
Assist in the strategic direction for facilities operations.
Ensure all safety procedures are followed.
Assist in development of training programs to increase team technical capabilities.
Be part of a 24/7/365 team to monitor and assist sites with incident response and management.
Assist in site incident investigation by utilizing structured problem solving to identify root cause of failures.
Identify opportunities to improve quality, customer service and cost performance, and assist in the execution of approved plans.
Assist in the creation of reports and presentations for senior management.
Requirements
Three to five (3-5) years of data center experience preferred.
Be able to work different shifts within 24/7/365 coverage strategy.
Proven record of accomplishment for cultivating strong relationships with internal stakeholders, vendors, or customers.
Excellent communication skills, teamwork, organizational and problem-solving skills.
Proficient with Microsoft Office Suite and project management software.
Demonstrated understanding of engineering documentation, electrical diagrams, and standard operating procedures.
Multilingual is a plus.
Benefits
Fast paced environment
12 hour shifts
24/7/365 team coverage
Equal opportunity employer
Reasonable accommodation for qualified individuals with disabilities
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